Managed Print Services

COMDOC FleetLOGIC Managed Print Services

Organizations today need simple and productive ways to manage their business. COMDOC offers a unique approach to managing your print devices and supplies and extending the life span of your assets with our Managed Print Services.

From providing your printers, multifunction devices, and supplies...to tracking toner usage and document output...to supporting your applications, we can help manage your print environment through three tiered levels of printer service and support. COMDOC's Managed Print Services give you the flexibility to adjust plans as your needs change and to stay current with changing technology. Contact your COMDOC technology adviser for plan options.

Discovery

Complete HP, Lexmark, etc. device discovery
Install monitoring/management tools
Conduct on-site survey
Document locations of all connected and non-connected devices
Capture meter readings

Management & Monitoring

Live help desk support
On-site service and support from trained and certified technicians
On-line access to service call status/history
Automatic supply ordering and shipment
Proactive network maintenance

Reporting & Analysis

Detailed summary of:

Service call history report
Supplies order report
Device utilization report
List of devices and utilization graphic
Average monthly copy/print volume

Analyze usage, deployment, and overall performance of print environment

Performance Improvements

Recurring business review every six months
Printer replacement
Maximize resources and help plan for future growth
Make informed decisions on equipment additions

Help Desk Support

COMDOC's knowledgeable help desk representatives are available Monday-Friday from 8:00 a.m.-5:00 p.m. Help desk support includes:

Printing or scanning software-related issues as it applies to the imaging systems.
Changes to your network such as: replaced or upgraded workstations and/or servers, IP address changes, etc. that require reconfiguring your imaging systems(s) on your network for printing.
New or upgraded end user software.

Printer Replacement

If for any reason your laser printer becomes unserviceable or the cost of a repair exceeds the value of the device, COMDOC will replace the HP printer with a comparable device at no charge.

Automatic Supply Ordering and Shipment

COMDOC's automatic supply ordering system is designed so you never have to worry about running out of copier/printer supplies again. The system automatically monitors your toner usage and generates an email to COMDOC when toner for your devices is getting low so we can ship them to you automatically as needed.

Recurring Business Review (RBR)

COMDOC's Managed Print Services RBR is a process that provides a proactive collection of information about your copy/print devices through monitoring software and COMDOC's Client Care team. We monitor your copy/print environment and help you efficiently track and manage your device maintenance, toner supplies, and usage patterns. An RBR meeting is conducted every six months to provide you with a detailed executive summary that includes:

Service call history
Supplies order report
Device utilization report
List of devices and utilization graphics
Average monthly copy/print volume by device
COMDOC agreement and contract coverage